Delivery & Returns

Covid

The Royal Mail and Hermes are experiencing some delays.
Please allow a few extra days for your order to arrive.

 

 

UK

Our gifts are made bespoke to order - please allow a minimum of 3-5 days for us to make them, this may be longer during busy periods such as Christmas. As soon as your order is ready we will package it ready to be posted asap. 

Small parcels that will fit through your letterbox will be sent by Royal Mail First Class.

Larger items will be sent with Hermes on a 2-4 day service.

If you need your parcel in a hurry don't worry, just drop us a message or email and we will do our best to offer you a faster delivery at an additional cost.

International

Currently paused on the Website due to Brexit.

If you would like a parcel sending overseas, please contact us at hello@whatwemadeshop.co.uk for an estimated quote and we will do our best to help.

Returns

We want every order to be loved and cherished, please get in touch at hello@whatwemadeshop.co.uk if you need advice on returns.

What should I do If I've changed my mind.

I haven’t received my order yet…

We’re sorry to hear that you have changed your mind, to help make the process as easy and cost effective as possible (for both you and us), please email us as soon as you can at:

hello@whatwemadeshop.co.uk

Personalised items that have already been made cannot be refunded however if we have not yet made your order we can of course change or cancel your order.

Any refund will be actioned within 14 days (usually no longer than 5 days). Any exchanges will be sent out as soon as possible.

I have received my order...

If, after receiving your item(s) and it is NOT PERSONALISED you decide that you do not want it/them for any reason and would like to return or exchange it/them, please drop us an email within 14 days of receipt at:

hello@whatwemadeshop.co.uk

Please include your order number, which item(s) you would like to return/exchange and (optionally) the reason(s) for your request - this is only to help us provide better quality products in the future, you are under no obligation.

Once you have told us of your request please send your item back to:

What We Made

42 Victoria Road

Urmston, Manchester

M41 5BY 

The item must be returned to us within 14 days of your email in an unused and resalable condition. You should also include your order number within your return.

We recommend sending items Recorded Delivery so that you can be certain that your item has been delivered, as you are responsible for the receipt of the returned item.

After we have received the item(s), any refund will be actioned within 14 days (usually no longer than 5 days). Any exchanges will be sent out as soon as possible after receipt.

What should I do if my item arrives faulty?

If you are not satisfied with the quality of your purchase, believe that you have been mis-sold an item or have received an incorrect item; firstly we are really sorry about this and will do our best to help.

Please drop us an email for a full refund or exchange at:

hello@whatwemadeshop.co.uk

Please include your order number, which item(s) you would like to return/exchange and a description of the fault(s) or why you believe the item was mis-sold or is incorrect (a photograph of the item(s) would be helpful too!).

Once you have told us of your request, please wait for a response before sending your item back.

We photograph all our items before they are sent out as part of our quality control measures (and because we’re proud of them!), so if we have missed something, we want to know to make sure it doesn’t happen again!

Once we have confirmed your return/exchange, the item must be returned to us within 14 days of your email. You should also include your order number within your return.

Please note, you are responsible for the receipt of the returned item. So we recommend retaining a Proof of Postage receipt.

Once we have received the item(s), any refund will be actioned within 14 days (usually no longer than 5 days). Any exchanges will be sent out as soon as possible after receipt.

In the case of a refund, we will reimburse the amount that you paid for the item(s), the postage paid on the invoice and the value of First Class Royal Mail postage for a parcel of the required size to cover your return postage.

What should I do if my order has been damaged in delivery?

We are so sorry! We do our best to package items in an eco-friendly but most effective way.

Occasionally items get damaged and we will do our best to avoid this, but If your item arrives damaged please pop us an email and we will do our best and quickest to send a replacement.

What should I do if i've changed my mind about a bespoke / personalised product?

Unfortunately we cannot offer refunds or exchanges on personalised or bespoke products unless they have been delivered faulty or not as described.

Please email us if you have any concerns.

Do you refund postage costs?

Unfortunately we are a small business, we do not refund the original shipping costs or refund the cost of posting items back to us unless your item was received faulty or not as described. If this is the case please pop us an email.

We recommend you use the Royal Mail to return your order and that you obtain a Proof Of Postage receipt.
Please retain this until you receive a confirmation email stating we have received the return and are processing your refund.

We do not accept responsibility or the cost of any items lost during return.

Personalised wooden gift tags